Issue: Connection to Digital.ai Support Portal is refused

Issue

When trying to login to https://support.digital.ai you receive a connection refused message.

ZD_refuse_connect.jpg

Reason

The Digital.ai Support Portal requires that 3rd Party cookies be enabled in the browser settings. If you have disabled 3rd Party cookies, the site is not accessible.

Resolution

Enable cookies for the support.digital.ai site.

If company policy prohibits you from enabling cookies for the support address, are you able to use an alternative browser with cookies enabled to access the portal?

 

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