How To: Generate an HAR file for Deploy and Release

Overview

When troubleshooting issues, it is sometimes necessary to obtain additional information about the network requests that are generated from the browser while the issue occurs.

Note: The HAR file may contain sensitive information

Steps to Follow

Chrome

  1. Open Google Chrome and go to the page where the issue is occurring
  2. Look for the Vertical ellipsis button () and select More Tools > Developer Tools
    • Alternatively, you can use CTRL + SHIFT + I
  3. From the panel opened, select the Network tab
  4. Look for a round Record button (  ) in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording
  5. Check the box Preserve log
  6. Click the Clear button (  ) to clear out any existing logs from the Network tab
  7. Reproduce the issue that you were experiencing before, while the network requests are being recorded
  8. Once you have reproduced the issue, in Chrome, click anywhere in the Network panel and select Save all as HAR with content at the popup
  9. Save the HAR file somewhere convenient
  10. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it

Chrome-Har.gif

Firefox

  1. Open Firefox and go to the page where you are experiencing trouble
  2. Select the Firefox menu (mceclip0.png) at the top-right of your browser window, then select More Tools > Web Developer Tools
  3. The Developer Network Tools opens as a docked panel at the side or bottom of Firefox. Click the Network tab.
  4. The recording autostarts when you start performing actions in the browser
  5. Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the File column, and click on Save all as Har
  6. Save the HAR file somewhere convenient
  7. Upload your HAR file to your ticket or attach it to your email so that we may analyze it

Firefox-Har.gif

 

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