Overview
When troubleshooting issues, it is sometimes necessary to obtain additional information about the network requests that are generated from the browser while the issue occurs.
Note: The HAR file may contain sensitive information
Steps to Follow
Chrome
- Open Google Chrome and go to the page where the issue is occurring
- Look for the Vertical ellipsis button (
) and select More Tools > Developer Tools
- Alternatively, you can use CTRL + SHIFT + I
- From the panel opened, select the Network tab
- Look for a round Record button (
) in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording
- Check the box Preserve log
- Click the Clear button (
) to clear out any existing logs from the Network tab
- Reproduce the issue that you were experiencing before, while the network requests are being recorded
- Once you have reproduced the issue, in Chrome, click anywhere in the Network panel and select Save all as HAR with content at the popup
- Save the HAR file somewhere convenient
- Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it
Firefox
- Open Firefox and go to the page where you are experiencing trouble
- Select the Firefox menu (
) at the top-right of your browser window, then select More Tools > Web Developer Tools
- The Developer Network Tools opens as a docked panel at the side or bottom of Firefox. Click the Network tab.
- The recording autostarts when you start performing actions in the browser
- Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the File column, and click on Save all as Har
- Save the HAR file somewhere convenient
- Upload your HAR file to your ticket or attach it to your email so that we may analyze it
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