Policy: Digital.ai Agility supported product versions

Agility product support and release policy

Product versions are supported for Current Release and for 2 major versions back (see table below). 

A Major Release for Agility refers to the quarterly release number, so 23.3 would be a major release, and 23.3.5 would be a minor release, or Point Release. 

Major Releases are normally Seasonal, meaning xx.0 is the Winter release, xx.1 is the Spring release, etc.

The xx.0 release also will be the first major release of the Annual cycle, so the xx will reflect the current year.

Standard process for Agility is to release a new Point Release every two weeks. This can be affected by testing cycles, holidays, or emergency releases.

We strongly recommend that:

  • Hosted (SaaS) instances update with each point release during the batch updates on Saturday of the PR week..
  • Self-Hosted instances should download and upgrade their instance as soon as the update is made available.

For Agility instances that are no longer i the supported state, we will provide limited support, up to the point where the only way to fix an issue is to upgrade. If you have questions and you are on an unsupported release, please open a ticket through the support portal.

Products Currently Supported

Product Supported Version Download
Digital.ai Agility Current latest major release and two major releases back
(e.g. if 23.1 is the current release, then 23.0, and 22.3 would also be supported)

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Agility Sync Current release and two major releases back

 

ALM Connect Contact Support for currently supported versions

Learn More

 

Agility product release dates

Version Release Date End of Support
23.3.x

October 21, 2023

TBD

23.2.x July 15, 2023

TBD

23.1.x April 15, 2023

Upon Release of 24.0.x

23.0.x January 14, 2023

October 21, 2023

22.3.x October 29, 2022

July 15, 2023

22.2.x July 30, 2022

April 15, 2023

22.1.x May 7, 2022

January 14, 2023

22.0.x January 29, 2022

October 29, 2022

=< 21.3.x <January 29, 2022

< July 30, 2022

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