How to: Obtain a Digital.ai Identity

What is a Digital.ai Identity?

If you're reading this without having logged in to the Digital.ai Customer Support Portal, you can access some of our support content, but you'll need a Digital.ai Identity to see all of our content and create request tickets.

The Digital.ai Identity is a Single Sign On account that gives you access to the Customer Support Portal, Product Documentation, Digital.ai Community, and your licensed Digital.ai applications.

For more information, please see What is the Digital.ai Identity?

Setting up a Digital.ai Identity

There are two options for setting up a Digital.ai Identity:

1. Individuals may try to Self-Register at https://hub.us.digital.ai/self-register/register
   Note: Self-registration is not available for some accounts
2. Your company designates a Customer Admin to manage your company's accounts and login methods. The Customer Admin would then create additional users as needed. See Digital.ai Customer Account Administrator Handbook.

Need Help creating your Digital.ai Identity?

If you are unable to self-register and do not have a designated Customer Admin, you can use the Contact Digital.ai Support form, and our Platform Support team will be happy to help you.

About the Digital.ai Support portal

For more information about the support portal, please see our Welcome article.