The Digital.ai Support Portal brings together all of the DAI products under one support umbrella. You can search for answers, review release notes, watch videos, submit a new request, or review your ticket activity.
New to Digital.ai Customer Support?
If you're reading this without having logged in to the portal, you're able to access some of our support content but you'll need an account to see all of our content and create request tickets.
Email us at firstname.lastname@example.org to request an account if you don't already have one.
- Download a PDF Customer Support Handbook summarizing our services
Support Portal Home Page
- Submit a request
- My Activities
- Knowledge base
- Promoted articles
Submit a request
- Click the Submit a request link on any portal page
Note: Please see Before you submit a Ticket... for guidelines on the information we need to assist you efficiently
- Enter a Subject
Note: You can email a support request directly to email@example.com, but we gather more information to get right to work on your request if you use the portal form.
The portal displays a list of suggested knowledge base articles based on what you type in the subject. If you include a few details in the subject, such as the product name, it will make the suggestions and later searches more effective.
- Enter a Description
The more information you provide, the more efficiently we can route and fulfill your request
- Select a Product from the drop-down list
Browse the Product List
- Depending on the product you select, you may see additional fields
- Priority, Type, Product Version, and Reason are required fields if shown
- Customer SPOC and Customer Reference Number are optional
- You may add CC email addresses at the top of the form
- Click Submit
- Click on your name in the upper right corner of the portal
- Select My Activities
- You can filter on Product or Status and search by Ticket ID or Subject
- The list may take a few seconds to render, depending on how many tickets you have. The most recently updated 100 tickets are available almost immediately. You may see the alert "All requests are loading..." while tickets beyond 100 are loaded in memory. Once loaded, sort and filter work on all tickets, but only
More information about Status values
- Once a ticket is solved, you may reopen it within four days by adding a new comment. If you need to follow up on a ticket after it closes, you can create a related ticket that refers back to the original
- Click Requests I'm CC'd on to view tickets you've been added to
- You can also view a list of knowledge articles or sections you're following
See How to: Follow a Help Center Article or Section
Some users have the ability to view all tickets for their organization. If you had this permission before moving to the Digital.ai portal but don't have it now, please submit a request and we'll provide access.
- Shortcuts provide a high-profile way to promote knowledge content or link to other product support sites that haven't yet merged into the Digita.ai Support Portal
- Support knowledge is grouped into categories that each contain one or more sections.
- Click on a category to expand it and view the sections within
- Cross-Product Information
- Support Help, product announcements, content that isn't specific to a Digital.ai product category
- Application Lifecycle Management
- Apperian, TeamForge
- Application Security
- Arxan applications
- Experitest, Continuum, Digital.ai Release & Deploy
- Enterprise Agile Planning
- Digital.ai Agility
- Former Numerify applications
- The Promoted articles section draws attention to content that is of high value, urgency, or otherwise deserves to be called out
Searching for help
- Type the search text in the Search... box
Search tips to help you find content more easily
- The portal displays possible matches as you type
- Click on an article links to open it
- Press Enter or click the orange Search button to load a results page
- Click on an article link to open it
- Bread crumbs and left-side navigation show the current location and allow you to easily backtrack
- The right-side Table of contents lets you navigate to sections of an article where HTML headings are included
- Links within articles display in orange
- Click the Follow button in an article or section to be notified of changes or new articles
- Followed articles or sections display an Unfollow button