Welcome to the Digital.ai Support Portal

The Digital.AI Support Portal brings together all of the DAI product pillars under one support umbrella. You can search for answers, review release notes, watch videos, submit a new request, or review your ticket activity.

New to Digital.ai Customer Support?

If you're reading this without having logged in to the portal, you're able to access some of our support content but you'll need an account to see all of our content and create request tickets.

Email us at support@digital.ai to request an account.

Support Portal Home Page

  1. Submit a request
  2. My Activities
  3. Shortcuts
  4. Knowledge base

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Submit a request

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    1. Click the Submit a request link on any portal page
    2. Enter a Subject
      Note:
      You can email a support request directly to support@digital.ai, but we gather more information to get right to work on your request if you use the portal form.

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Info

The portal displays a list of suggested knowledge base articles based on what you type in the subject. If you include a few details in the subject, such as the product name, it will make the suggestions and later searches more effective.

  1. Enter a Description
    The more information you provide, the more efficiently we can route and fulfill your request
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  2. Select a Product from the drop-down list
    Browse the Product List
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  3. Depending on the product you select, you may see additional fields
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  4. Priority, Type, Product Version, and Reason are required fields if shown
  5. Customer SPOC and Customer Reference Number are optional
  6. You may add CC email addresses at the top of the form
  7. Click Submit

My Activities

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  1. Click on your name in the upper right corner of the portal
  2. Select My Activities
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  3. Tickets display with status values Open, Awaiting your reply, or Solved
    More information about Status values
  4. Click on Requests I'm CC'd on to view tickets you've been added to

Info

Some users have the ability to view all tickets for their organization. If you had this permission before moving to the Digital.ai portal but don't have it now, please submit a request and we'll provide access.

  1. You can also view a list of knowledge articles or sections you're following

Shortcuts

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  • Shortcuts provide a high-profile way to promote knowledge content or link to other product support sites that haven't yet merged into the Digita.ai Support Portal

Knowledge base

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  • Support knowledge is grouped into categories that each contain one or more sections.
  • Click on a category to expand it and view the sections within
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Categories

  • AI-Powered Analytics
    • Numerify applications
  • Application Lifecycle Management
    • Apperian, TeamForge
  • Application Security
    • Arxan applications
  • DevOps
    • Experitest, Continuum, XL Release/Deploy
  • Enterprise Agile Planning
    • VersionOne
  • Cross-Product Information
    • Support Help, content that isn't specific to a Digital.ai product pillar

Searching for help

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  1. Type the search text in the Search... box
    Search tips to help you find content more easily
  2. The portal displays possible matches as you type
  3. Click on an article links to open it
    12-Search_results.png
  4. Press Enter or click the orange Search button to load a results page
    13-Results_page.png
  5. Click on an article link to open it
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  6. Bread crumbs and left-side navigation show the current location and allow you to easily backtrack
  7. The right-side Table of contents lets you navigate to sections of an article where HTML headings are included
  8. Links within articles display in orange
  9. Click the Follow button in an article or section to be notified of changes or new articles
  10. Followed articles or sections display an Unfollow button
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