Custom dashboard widgets in Intelligence

The Intelligence ad-hoc analysis tool now has the ability to add custom widgets to allow new types of visualizations that aren't part of the core feature set. Three custom widgets are now available

Widget Location

The new widgets can be found at the bottom of the Gallery at the far right. If the Visualization gallery is not displayed, select View > Visualization Gallery from the menu bar.



KPI Widget



  1. Easy to use for single metric vizulation
  2. Requires minimal formatting


  1. Cannot use double click to populate the widget; must drag/drop
  2. Has some consistency issues. When you try to replace a metric on his widget with a new 2nd metric, the widget does not always reflect the change. A refresh clears this up. custom-widgets.003.png

D3 Word Cloud



  1. Makes word clouds available in the ad-hoc environment
  2. Able to filter (target) other visualizations in the VI dashboard


  1. Cannot use double click to populate the widget; must drag/drop
  2. Visualization display is limited as can only show 200 words
  3. Text position is inconsistent - position of text is not fixed and changes even when any setting is changed under format
  4. There are no criteria for color; the size of words is based on the metric values
  5. Colors are muted and we cannot change them
  6. It may take some time to load with large datasets
  7. Haven’t tested with joining

Google Timeline (Gantt)



  1. Shows a timeline of activity


  • Cannot use double click to populate the widget; must drag/drop
  • Cannot be used to filter (target) other visualizations in the VI dashboard
  • Even though metric is a prerequisite for the widget, value is not available for display
  • Chart will not render if data anomalies are present like start date is greater than end date or if date does not have any value. Use filters to remove the offending data. E.g. State = Resolved to remove rows with no Resolved date.
  • Haven’t tested with joining
  • Challenging to set up

Google Timeline (Gantt) is particularly tricky to set up so here is more information:

The widget requires five attributes:

  • Parent attribute – group attribute that displays on left side (Assigned To)
  • Child attribute – attribute that display for each bar under parent attribute (Incident Number)
  • Start Date Attribute – a Date field Attribute from where bar starts (Opened On)
  • End Date Attribute – a Date field attribute where bar ends  (Closed On)
  • Metric – no significance but a required field, any metric can be added here (Row Count)

If you need additional information on using the custom widgets, please contact


Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.